heartellBetaTerms of Service
Last updated: November 2026
These terms explain how Heartell works and what we ask of everyone who uses it. We wrote them in plain language. By using Heartell, you agree to them.
Heartell (heartell.ai) is operated by Human Centered Intelligence LLC ("we", "us"). Questions about these terms: support@heartell.ai.
Heartell lets small private groups of family or friends ("circles") answer the same question with a short voice or text reply. You hear the others' replies after you add your own. Heartell is a place to keep your people's stories and voices. It is not a social network, and circles are never public.
You must be 18 or older. Heartell is not intended for children, and you may not invite or record anyone under 18 as a member of a circle.
- You can start or join a circle as a guest, without a password. Your guest session lives in your browser.
- Guest replies are kept as long as the person who started the circle has added their email. Otherwise, guest replies are deleted after 14 days.
- Keep access to your email account safe. Anyone who can open your sign-in links can open your circles.
- Invite links are private. A shared circle link works for anyone who has it, so share it only with people you want in the circle. A personal invite link works once, for the person it was made for.
- The person who starts a circle is its creator. The creator can invite people, remove people and pass the turn.
- The creator of a circle can't leave it yet.
- Usually the last person to reply asks the next question. The creator can ask at any time.
- If you leave a circle, your past replies stay unless you choose to delete them. If the creator removes you, your past replies stay in the circle.
- You own what you record and write. You give us permission to store your replies and play or show them to the members of your circle, only to run Heartell.
- We do not sell your replies, use them for advertising or use them to train AI models. Replies are stored as you gave them, without transcription or AI processing.
- Once someone in your circle has heard your reply, we cannot control what they do with it. Share only what you are comfortable sharing with that circle.
Please do not use Heartell to:
- record or share someone without their knowledge, or share another person's private information without their permission;
- harass, threaten, bully or demean anyone;
- share sexual content, content involving minors, hate speech, or anything illegal;
- send spam, impersonate someone, or try to break, overload or reverse engineer the service.
Circles often talk about people who are not in them, including people who have passed away. Please be respectful.
Heartell suggests questions in English and Spanish. You can write your own in any language. Suggested questions are prompts, not advice.
If you turn on notifications, we send short prompts such as "Ana asked a new question" through your phone's push service. You can turn them off for each device in the circle menu, or in your phone settings.
Heartell is free while it is in beta. If we ever introduce paid features, we will tell you before anything changes and you will never be charged without agreeing first.
Heartell is in beta. Features may change, and the service may sometimes be unavailable. We do our best to keep your replies safe, but please keep your own copies of anything irreplaceable.
We may remove content or suspend access if someone breaks these terms or puts others at risk. We will try to tell you first unless it is urgent. You can stop using Heartell at any time and ask us to delete your data (see the Privacy Policy).
Heartell is provided "as is" and "as available", without warranties of any kind, to the extent the law allows.
To the fullest extent permitted by law, Human Centered Intelligence LLC is not liable for indirect, incidental, special, consequential or punitive damages, or for lost data, arising from your use of Heartell.
Please contact us first at support@heartell.ai. Most issues can be solved quickly and informally. These terms are governed by the laws of the State of Arkansas, USA, except where the law of your country gives you rights that cannot be waived.
We may update these terms. We will change the date at the top and, for important changes, let you know in the app. Using Heartell after a change means you accept the updated terms.