heartellBetaFAQ
Last updated: November 2026
Quick answers about how Heartell works. Still curious? Write to support@heartell.ai.
Getting started
A private way for your family or friends to answer the same question with a short voice or text reply. You hear everyone else's after you share yours, and every reply is saved for your circle.
Yes. Heartell is free while it is in beta.
No. Open your invite link and reply. You can add Heartell to your home screen so it opens like an app, and add your email to keep your circle.
Adults 18 and older who want to hear from their people: grandparents, parents, siblings, old friends. It works well for birthdays, anniversaries, new babies, holidays and memorials too.
Replies
Everyone replies before they listen, so nobody's answer is shaped by someone else's. Add yours and the others unlock.
Voice replies can be up to 60 seconds. You can listen back and redo before you send.
Yes. You can switch between voice and text at any time.
Yes. Reply in any language. Suggested questions are in English and Spanish, and you can write your own question in any language.
If you opened the link inside WhatsApp or Instagram, open it in Safari or Chrome instead. Make sure your browser has permission to use the microphone. You can also type your reply.
Questions and turns
Usually the last person to reply. The creator can always ask, or pass the turn to someone else.
Heartell suggests questions based on your circle's occasion, themes and reactions. You can always write your own.
Not for us, Good one and Loved it help Heartell suggest better questions for your circle. A Not for us gently lowers similar questions. They drop much further only when everyone who reacted said Not for us.
Your circle
Only the people in your circle, and only after they reply to the same question.
The creator can remove people from the People menu. Anyone else can leave from the circle menu and choose whether to delete their replies.
Guest replies are kept as long as the person who started the circle has added their email. Otherwise, guest replies are deleted after 14 days.
Tap "Already joined? Sign in" and enter your email. We send you a one-tap link. No password needed.
Phone and notifications
On iPhone, open Heartell in Safari, tap Share, then Add to Home Screen. On Android, tap Install when Chrome offers it, or use the browser menu.
A note when someone asks a new question, when replies are waiting for you, and when it is your turn to ask. Notifications never include what anyone said.
Open the circle menu and switch off Notifications for that device, or turn them off in your phone settings.
Privacy
No. We do not sell your data, show ads or train AI on your replies. Replies are not transcribed or processed by AI.
Open the menu, tap My Heartell, then Delete my data. Your replies, recordings and private details are deleted right away. You can also email support@heartell.ai.